PRIVACY NOTICE
XtrategixLab - Specialized Digital Services
1. DATA CONTROLLER
CREZK ESTRATEGIA DIGITAL S.A. DE C.V., a variable capital corporation incorporated under Mexican law, operating commercially under the name XTRATEGIXLAB and engaged in the marketing of specialized digital services through the website. xtrategixlab.comLegal address: CALLE RÍO GUADIANA NO. 23 PISO 2, COL. RENACIMIENTO, ALCALDÍA CUAUHTÉMOC, C.P. 06500 CIUDAD DE MÉXICO, CDMX Email address for privacy matters: informacion@xtrategixlab.com
Legal domicile:
23 GUADIANA STREET, 2ND FLOOR, RENACIMIENTO NEIGHBORHOOD, CUAUHTÉMOC DISTRICT, ZIP CODE 06500, MEXICO CITY, CDMX
Institutional email:
informacion@xtrategixlab.com
2. PURPOSE OF THIS STATEMENT
This statement provides information about the personal information management practices implemented by XTRATEGIXLAB in the course of its digital business activities, specifically in the sale of advertising strategy services through monthly subscription plans.
This document complies with the Federal Law on Protection of Personal Data Held by Private Parties currently in force.
3. WHAT INFORMATION DO WE COLLECT?
Information provided directly:
- Identifying information: Full name, business name
- Contact information: Email, telephone
- Commercial data: Billing information, preferred payment method, purchase history
- Project details: Specific requirements, industry, business objectives
Information collected automatically:
- Browsing data: Pages visited, session duration, traffic source
- Technical information: IP address, browser type, device used, operating system
- Interactions: Clicks, downloads, completed forms, content preferences
Third-party information:
- Public data: Business information available in public records
- Commercial references: Data provided by authorized business partners
4. HOW DO WE USE THE INFORMATION?
✔ For essential business operations:
Order processing
Complete management of subscriptions to our service plans.
Service execution
Development and delivery of contracted services: brand creation, digital presence management, advertising campaigns, web development, e-commerce platforms, and content production.
Customer support
Technical support, troubleshooting, project updates, and communication regarding the progress of contracted services.
Financial management
Billing, payment processing, accounts receivable management, and compliance with Mexican tax obligations.
✔ For improvements and development:
User experience analysis
Evaluation of browsing behavior to optimize website functionality and improve the shopping experience.
Development of new services
Market research based on usage patterns to create new digital service offerings.
5. WITH WHOM DO WE SHARE INFORMATION?
Essential service providers:
- Payment processors: Payment systems for handling transactions
- Hosting services: Web infrastructure providers to keep the site operational
- Analysis tools: Google Analytics and similar platforms for usage statistics
Specialized professionals:
- Certified accountants: For tax and accounting compliance
- Legal advisors: For legal inquiries and regulatory compliance
- Technical consultants: For specialized support in project development
Government entities:
- Tax authorities: SAT and other entities for tax compliance
- Regulatory bodies: When required by law or official provision
Important: We do not sell, rent, or market lists of personal information to third parties for marketing purposes.
7. YOUR RIGHTS AS A USER
Right of access:
You may request a copy of all personal information we hold about you, including how it is used and with whom it is shared.
Right of correction:
You have the right to request the updating or correction of inaccurate or incomplete information in our records.
Right to erasure:
You may request that we delete your personal information when it is no longer necessary for the purposes for which it was collected.
Right of restriction:
You may request that we restrict the processing of your information for specific uses.
Right to portability:
Where applicable, you may request that we transfer your information to another service provider.
How to exercise your rights?
- Send a written request to informacion@xtrategixlab.com
- Please include official identification to verify your identity.
- Clearly specify which right you wish to exercise.
- Please provide contact information for our response.
Response time: Up to 20 business days to respond, and up to 15 additional days to implement the approved request.
Means available to exercise your rights:
- Email: informacion@xtrategixlab.com
- Postal address: CALLE RÍO GUADIANA NO. 23 PISO 2, COL. RENACIMIENTO, ALCALDÍA CUAUHTÉMOC, C.P. 06500 MEXICO CITY, CDMX
8. INFORMATION SECURITY
Protective measures implemented:
Technical safety:
- Secure servers with restricted access
- Regular backups and data insurance
- Constant security updates
Administrative controls:
- Limited access to personal information based on work necessity
- Regular training of personnel in data protection
- Strict internal information management policies
- Regular security audits
Physical protection:
- Facilities with access control
- Equipment protected against unauthorized access
- Clean desk policies
- Secure document destruction
9. RETENTION OF INFORMATION
We retain personal information for as long as necessary to:
- To fulfill the purposes for which it was collected
- Comply with legal and regulatory obligations
- Resolving disputes and enforcing our agreements
- Maintain transaction records as required by Mexican law
Specific periods:
- Active customer information: During the term of the business relationship
- Financial records: 5 years in accordance with tax obligations
- Marketing data: Until deletion is requested
- Technical logs: 12 months maximum
10. POLICY FOR MINORS
XtrategixLab is not intended for minors under the age of 18, and we do not intentionally collect information from minors. If we discover that we have collected information from a minor, we will immediately delete it and contact the parents or guardians.
Parents who believe that their minor child has provided us with personal information may contact us to request its removal.
11. CHANGES TO THIS STATEMENT
We may update this statement periodically to reflect:
- Changes to our business practices
- New legal regulations
- Improvements to our services
- User feedback
Notification of changes:
- Publication on our website at least 5 days in advance
- Email notification for significant changes
- Clearly visible "last updated" date
12. CONTACT INFORMATION
For privacy inquiries:
Email: informacion@xtrategixlab.com
Address: CALLE RÍO GUADIANA NO. 23 PISO 2, COL. RENACIMIENTO, ALCALDÍA CUAUHTÉMOC, C.P. 06500 MEXICO CITY, CDMX
12. LEGAL JURISDICTION
This statement is governed by the laws of Mexico. Any dispute related to this statement will be resolved by the competent courts of Mexico City.
This statement is effective as of the date stated at the beginning and supersedes any previous versions.
By using our services, you indicate that you have read and agree to this privacy statement.
Last update: September 8, 2025