{"id":4993,"date":"2025-09-19T18:50:41","date_gmt":"2025-09-19T16:50:41","guid":{"rendered":"https:\/\/xtrategixlab.com\/?page_id=4993"},"modified":"2025-09-19T19:04:59","modified_gmt":"2025-09-19T17:04:59","slug":"reembolsos-y-cancelaciones","status":"publish","type":"page","link":"https:\/\/xtrategixlab.com\/en\/reembolsos-y-cancelaciones\/","title":{"rendered":"REFUNDS AND CANCELLATIONS"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4993\" class=\"elementor elementor-4993\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55b130d0 e-flex e-con-boxed no e-con e-parent\" data-id=\"55b130d0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3322e0e5 elementor-widget elementor-widget-text-editor\" data-id=\"3322e0e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section id=\"encabezado\">\n  <p><strong>XtrategixLab \u2013 CREZK DIGITAL STRATEGY S.A. DE C.V.<\/strong><\/p>\n<\/section>\n\n<section id=\"principios-generales\">\n  <h3>GENERAL PRINCIPLES<\/h3>\n  <p>This policy establishes the procedures, conditions, and timeframes applicable to requests for refunds and cancellations of monthly subscription services offered through <em>xtrategixlab.com<\/em>.<\/p>\n  <p><strong>Fundamento Legal:<\/strong> Federal Consumer Protection Law, Articles 1, 7, 7 Bis, and 56 Bis, Commercial Code on electronic transactions.<\/p>\n<\/section>\n\n<section id=\"cancelaciones\">\n  <h3>CANCELLATION POLICY<\/h3>\n\n  <h4>1. RIGHT OF WITHDRAWAL<\/h4>\n  <p><strong>Reflection period:<\/strong> 7 calendar days from the date of contracting the service.<\/p>\n  <p><strong>Conditions for exercising the right:<\/strong><\/p>\n  <ul>\n    <li>The specific activities of the contracted plan have not been initiated.<\/li>\n    <li>No access to confidential or strategic materials has been provided.<\/li>\n    <li>The application must be submitted in writing within the established deadline.<\/li>\n    <li>The identity of the account holder is verified.<\/li>\n  <\/ul>\n  <p><strong>Procedure:<\/strong><\/p>\n  <ol>\n    <li>Send application to <a href=\"mailto:informacion@xtrategixlab.com\">informacion@xtrategixlab.com<\/a><\/li>\n    <li>Include subscription number and reason for cancellation<\/li>\n    <li>Please wait for confirmation of receipt (maximum 24 hours).<\/li>\n    <li>Refund processed within a maximum of 30 calendar days in accordance with PROFECO.<\/li>\n  <\/ol>\n\n  <h4>2. VOLUNTARY CANCELLATION<\/h4>\n  <p><strong>Cancellation without cause:<\/strong> Available at any time, effective at the end of the current billing period.<\/p>\n  <p><strong>Simplified process:<\/strong><\/p>\n  <ul>\n    <li>Preferred method: User panel on the website<\/li>\n    <li>Alternative method: Email with express request<\/li>\n    <li>Confirmation: Immediate via electronic means<\/li>\n    <li>Effectiveness: At the end of the paid monthly cycle<\/li>\n  <\/ul>\n  <p><strong>Specific policies per plan:<\/strong><\/p>\n  <p><em>Explorer and Strategist Plans:<\/em><\/p>\n  <ul>\n    <li>Immediate cancellation available<\/li>\n    <li>No minimum time restrictions<\/li>\n    <li>Access to materials delivered up to the date of cancellation<\/li>\n  <\/ul>\n  <p><em>Guerrero and Comandante Plans:<\/em><\/p>\n  <ul>\n    <li>Recommended 15 days' advance notice<\/li>\n    <li>Delivery of work in progress before the cut-off date<\/li>\n    <li>Transfer of access and credentials<\/li>\n  <\/ul>\n  <p><em>Conquistador and Total Victory Plans<\/em><\/p>\n  <ul>\n    <li>Mandatory notification of 30 calendar days<\/li>\n    <li>Transition period for complex projects<\/li>\n    <li>Closing session and transfer of <em>assets<\/em> digitals<\/li>\n  <\/ul>\n\n  <h4>3. CANCELLATION FOR JUSTIFIED REASONS<\/h4>\n  <p><strong>Accepted reasons:<\/strong><\/p>\n  <ul>\n    <li>Serious breach in the provision of the service<\/li>\n    <li>Unilateral changes to the terms and conditions without prior notice<\/li>\n    <li>Persistent technical failure that prevents use of the service<\/li>\n    <li>Extraordinary circumstances affecting the customer (illness, business closure)<\/li>\n  <\/ul>\n  <p><strong>Required documentation:<\/strong><\/p>\n  <ul>\n    <li>Evidence of non-compliance or extraordinary circumstances<\/li>\n    <li>Previous communications requesting correction of the problem<\/li>\n    <li>Proposed solution rejected or not implemented<\/li>\n  <\/ul>\n  <p><strong>Effects:<\/strong> Immediate cancellation with proportional refund for the unused period.<\/p>\n<\/section>\n\n<section id=\"reembolsos\">\n  <h3>REFUND POLICY<\/h3>\n\n  <h4>1. AUTOMATIC REFUNDS<\/h4>\n  <p><strong>Withdrawal during the cooling-off period:<\/strong><\/p>\n  <ul>\n    <li>Amount: 100% of the payment made<\/li>\n    <li>Processing: Maximum 30 calendar days according to PROFECO provisions.<\/li>\n    <li>Method: Same payment method originally used<\/li>\n    <li>Requirements: Comply with the conditions of the right of withdrawal.<\/li>\n    <li>No penalties or deductions of any kind<\/li>\n  <\/ul>\n\n  <h4>2. REFUNDS FOR NON-COMPLIANCE<\/h4>\n  <p><strong>Service failure:<\/strong><\/p>\n  <ul>\n    <li>Evaluation: Case-by-case analysis by the quality department<\/li>\n    <li>Amount: Proportional to the affected period<\/li>\n    <li>Maximum resolution time: 15 business days<\/li>\n    <li>Alternative: Compensation with additional services<\/li>\n  <\/ul>\n  <p><strong>Evaluation criteria:<\/strong><\/p>\n  <ul>\n    <li>Targeted impact on service delivery<\/li>\n    <li>Downtime or deficiency<\/li>\n    <li>Corrective measures implemented<\/li>\n    <li>Demonstrable damage to the customer<\/li>\n  <\/ul>\n\n  <h4>4. CASES NOT ELIGIBLE FOR REFUND<\/h4>\n  <p><strong>No refunds will be given in the following cases:<\/strong><\/p>\n  <ul>\n    <li>Cancellations after the cooling-off period without just cause<\/li>\n    <li>Full use of services during the paid month<\/li>\n    <li>Customer's failure to comply with contractual obligations<\/li>\n    <li>Violation of terms of use or company policies<\/li>\n    <li>Customized services already delivered and approved<\/li>\n  <\/ul>\n<\/section>\n\n<section id=\"procedimientos\">\n  <h3>SPECIFIC PROCEDURES<\/h3>\n\n  <h4>1. CANCELLATION REQUEST<\/h4>\n  <p><strong>Required information:<\/strong><\/p>\n  <ul>\n    <li>Full name and registered email address<\/li>\n    <li>Plan purchased and start date<\/li>\n    <li>Reason for cancellation<\/li>\n    <li>Desired effective date<\/li>\n  <\/ul>\n  <p><strong>Application channels:<\/strong><\/p>\n  <ul>\n    <li>Preferred: Contact panel at <em>xtrategixlab.com<\/em><\/li>\n    <li>Email: <a href=\"mailto:informacion@xtrategixlab.com\">informacion@xtrategixlab.com<\/a><\/li>\n  <\/ul>\n\n  <h4>2. REFUND REQUEST<\/h4>\n  <p><strong>Required documentation:<\/strong><\/p>\n  <ul>\n    <li>Completed application form<\/li>\n    <li>Original proof of payment<\/li>\n    <li>Official identification of the holder<\/li>\n    <li>Evidence of cause (where applicable)<\/li>\n  <\/ul>\n  <p><strong>Evaluation process:<\/strong><\/p>\n  <ol>\n    <li>Reception and registration: 1 business day<\/li>\n    <li>Technical evaluation: 3\u20135 business days<\/li>\n    <li>Decision: Communicated within a maximum of 7 business days<\/li>\n    <li>Processing: 5\u201310 additional business days<\/li>\n  <\/ol>\n\n  <h4>3. RESPONSE TIMES<\/h4>\n  <p>Confirmation of receipt: 24 hours maximum<br>\n  Initial assessment: 3 business days<br>\n  Final resolution: 10 business days<br>\n  Refund processing: 7\u201315 business days<\/p>\n<\/section>\n\n<section id=\"metodos-reembolso\">\n  <h3>REIMBURSEMENT METHODS<\/h3>\n\n  <h4>1. PAYMENT METHOD PREFERENCES<\/h4>\n  <p><strong>Credit or debit card.<\/strong><\/p>\n  <ul>\n    <li>Reversion to the original card<\/li>\n    <li>Time: 3\u20135 business days<\/li>\n    <li>No additional fees<\/li>\n  <\/ul>\n  <p><strong>Credit to the user:<\/strong><\/p>\n  <ul>\n    <li>Time: 3\u20135 business days<\/li>\n    <li>Subject to policies<\/li>\n  <\/ul>\n\n  <h4>2. CURRENCIES AND EXCHANGE RATES<\/h4>\n  <p>Refunds in USD: Same amount originally charged<br>\n  Conversion to pesos: Exchange rate on the day the refund is processed<br>\n  Exchange rate differences: These are not the responsibility of XtrategixLab.<\/p>\n<\/section>\n\n<section id=\"suspension\">\n  <h3>2. TEMPORARY SUSPENSION<\/h3>\n  <p>Available only for:<\/p>\n  <ul>\n    <li>Conquistador and Total Victory Plans<\/li>\n    <li>Periods of 1\u20133 months maximum<\/li>\n    <li>With valid business justification<\/li>\n  <\/ul>\n<\/section>\n\n<section id=\"transferencia\">\n  <h3>3. TRANSFER OF SERVICES<\/h3>\n  <p><strong>Between accounts held by the same account holder:<\/strong><\/p>\n  <ul>\n    <li>At no extra cost<\/li>\n    <li>48-hour administrative process<\/li>\n  <\/ul>\n  <p><strong>To third parties:<\/strong><\/p>\n  <ul>\n    <li>Subject to credit approval<\/li>\n    <li>New owner must accept current terms<\/li>\n  <\/ul>\n<\/section>\n\n<section id=\"disputas\">\n  <h3>DISPUTE RESOLUTION<\/h3>\n\n  <h4>1. INTERNAL MECHANISM<\/h4>\n  <p>First instance: Customer service (<a href=\"mailto:informacion@xtrategixlab.com\">informacion@xtrategixlab.com<\/a>)<br>\n  Second instance: Commercial supervision<br>\n  Third instance: General Directorate<\/p>\n  <p>Time per instance: 5 business days maximum each<\/p>\n\n  <h4>2. EXTERNAL INSTANCES<\/h4>\n  <p>PROFECO: In accordance with the procedures of the Federal Consumer Protection Law<br>\n  Conciliation: Recognized commercial conciliation center<br>\n  Arbitration: Mexico City<\/p>\n<\/section>\n\n<section id=\"modificaciones\">\n  <h3>POLICY CHANGES<\/h3>\n  <p><strong>Notice:<\/strong> 30 calendar days in advance via email and website<br>\n  <strong>Effectiveness:<\/strong> Not retroactive, applies only to new hires<br>\n  <strong>Historical archive:<\/strong> Previous versions available for 24 months<\/p>\n<\/section>\n\n<section id=\"contacto\">\n  <h3>CONTACT AND SUPPORT<\/h3>\n  <p>Email: <a href=\"mailto:informacion@xtrategixlab.com\">informacion@xtrategixlab.com<\/a><br>\n  Business hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (Mexico City)<br>\n  Guaranteed response time: 24 hours on business days<\/p>\n  <p>This policy supplements XtrategixLab's General Terms and Conditions and Privacy Policy. In the event of a conflict between documents, the more specific conditions contained in this policy shall prevail.<\/p>\n  <p><strong>Effective from:<\/strong> September 10, 2025<br>\n  <strong>Specific contact for refunds:<\/strong> <a href=\"mailto:informacion@xtrategixlab.com\">informacion@xtrategixlab.com<\/a><\/p>\n<\/section>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>XtrategixLab &#8211; CREZK ESTRATEGIA DIGITAL S.A. DE C.V. PRINCIPIOS GENERALES Esta pol\u00edtica establece los procedimientos, condiciones y tiempos aplicables para solicitudes de reembolso y [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-4993","page","type-page","status-publish","hentry"],"acf":{"choi\u0441e_menu_page":"global_settings","full_width":false,"header_transparent":false,"header_white":false,"menu_type_page":"default","menu_align_page":"default"},"_links":{"self":[{"href":"https:\/\/xtrategixlab.com\/en\/wp-json\/wp\/v2\/pages\/4993","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xtrategixlab.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xtrategixlab.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xtrategixlab.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xtrategixlab.com\/en\/wp-json\/wp\/v2\/comments?post=4993"}],"version-history":[{"count":4,"href":"https:\/\/xtrategixlab.com\/en\/wp-json\/wp\/v2\/pages\/4993\/revisions"}],"predecessor-version":[{"id":4998,"href":"https:\/\/xtrategixlab.com\/en\/wp-json\/wp\/v2\/pages\/4993\/revisions\/4998"}],"wp:attachment":[{"href":"https:\/\/xtrategixlab.com\/en\/wp-json\/wp\/v2\/media?parent=4993"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}